All Systems Operational

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The current status of the Symantec Endpoint Protection Mobile service is shown below. To report an issue that is not listed below or request further updates, visit Symantec Enterprise Support.

Management Console Operational
Devices Protection Operational
EMM integrations Operational
Airwatch Operational
MobileIron Core Operational
MobileIron Cloud Operational
Maas 360 Operational
Intune Operational
XenMobile Operational
BlackBerry UEM Operational
Reporting & Notifications Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
On April 8, 2019, Symantec Endpoint Protection Mobile has scheduled to have old SEP Mobile Android app versions deprecated.

Starting March 4, 2019, devices running old SEP Mobile Android app versions will appear with a new (yellow) health warning in the Symantec Endpoint Protection Mobile management console, indicating that the app version will be deprecated soon.

On April 8, 2019, at 14:00 UTC those devices still running old SEP Mobile Android app versions will become officially not supported and their health status will turn red.

Impact:
Android
All SEP Mobile Android apps 3.7.2 or older will become deprecated.

Recommended Actions:
Running the latest app version available is generally a good practice to ensure your organization benefits from the most advanced security provided by Symantec Endpoint Protection Mobile.

Make sure end-users upgrade their apps by leveraging the on-demand end-user email alerts. This can be achieved in the Symantec Endpoint Protection Mobile management console by following the below steps:

1. Go to the "Installation Health" section.
2. Select the "Post Installation" tab.
3. Select the "SEP Mobile will be deprecated soon" row.
4. Click on the cog button from the details pane.
5. Click "Send health warning email"
Posted on Mar 6, 13:59 UTC
Past Incidents
Mar 23, 2019

No incidents reported today.

Mar 22, 2019

No incidents reported.

Mar 21, 2019

No incidents reported.

Mar 20, 2019
Resolved - We have resolved the underlying issue. The management console login is now fully operational.
Mar 20, 06:25 UTC
Investigating - We are aware that customers may be experiencing errors in the administrator login when accessing the SEP Mobile Management Console. This issue is currently being investigated and updates will be provided as they become available.

All installed endpoint devices remain protected during this issue.
Mar 20, 05:23 UTC
Mar 19, 2019

No incidents reported.

Mar 18, 2019

No incidents reported.

Mar 17, 2019

No incidents reported.

Mar 16, 2019

No incidents reported.

Mar 15, 2019

No incidents reported.

Mar 14, 2019

No incidents reported.

Mar 13, 2019

No incidents reported.

Mar 12, 2019

No incidents reported.

Mar 11, 2019

No incidents reported.

Mar 10, 2019

No incidents reported.

Mar 9, 2019

No incidents reported.